Continued focus on cost reduction in run the business. Companies that are able to give better value to customers using automation, process improvement using lean methodologies and innovative redressal of support costs will win in customer consolidation and rebid scenarios.
Rapid growth in requirements to adapt innovative technologies to leverage in business growth for example mobility for mobile work force, big data processing and analytics to better and real-time CRM, integrated operations and multichannel integration to bring efficiency of operation, adoption of innovative customer experience to win business etc. Move to event based architectures where correlation of data is key in real-time to leverage or business growth against customer competition.
Consolidation of services for end to end problem solving for a customer. The silos of services like software applications, Infrastructure and BPO will come together to focus on solutions for customers business problems.
More focus on manages services and newer innovative commercial models, like transaction based, outcome based, gain share pricing etc.
Focus on software product quality rather than process. Standardization on aspects of size, availability, reliability and security vulnerability.
Focus on audit, compliance, security and vulnerability of software in addition to functionality and performance aspects.
Newer business models for industries- move towards B2C from B2B businesses and know your customer. Integration of social media information with enterprise data and information for business growth.
Focus on customer experience and ease of use – integration of multi-lingual text, audio and video in applications. Inclusion of location, motion and other sensory information in business applications.
Continued focus on emerging markets and new geographic regions